BT mini hub activation frustration. Download the My BT app >. Pause and rewind live shows on our most advanced personal video recorder yet. If you fail to activate your card within this period, the card will be cancelled, and you will not be. 5 days x £5 = £25. 1. Not able to tell me what the issue is or when it will be fixed. It shows you have a light signal so Openreach have completed their work. He gives me a router to take home and I cancel with BT. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. New 24-month BT Broadband contract required. My Phone. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. Watch our short video guides or follow our step by step instructions. What does your master. Choose one of our great value broadband packages. . The phone number will not show on the checker as it does not come over copper. However by restarting the O. Change the playing field, expect problems. The adviso. 20-02-2023 04:51 PM. To find out which speed is right for you, see our Cheap Broadband guide. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Its now the next morning an. Choose a topic. . Hi Guys Currently having a nightmare of a time trying to get my BT Infinity activated. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. BT customer service, truly dreadful. I ordered broadband at the end of June with an activation date of July 11. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Ask the BT Community. Login & BT ID issue Chat now. The fact that your phone line was not working, was probably the reason for the delay. Solved: I have been a BT broadband customer for about a year. To sign in on your BT TV device, follow the steps below. I have un-installed and re-installed the software 5 times in various different ways but. If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. . I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. Go to MyBT and log in using your BT ID and Password. Great-value deals on unlimited broadband. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. Fix broadband problems. Solved: I have recently switched to BT from Plusnet. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. Upgrade to Complete Wi-Fi. If you run into difficulties or have a question about BT’s products and services, join our community and. Email; Billing. Re: Activation Date/BT already a nightmare. However, I am curious. Ensure that your BT Business Broadband service activation date has passed. You can set up. You’ll get our best-ever TV box. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. . My Bills & Payments. . Check services in your area, solve issues, track orders and get in touch - all from the app. Landline; BT Mobile; Email. Hi All Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. To activate your card, you must complete the registration process online. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. A steady blue means that the Hub is connected to your broadband. Then it was pushed to the 20th. . So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. BT have been no help at all just saying this is a problem with openreach. Thanks, Viki. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. I. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. 16th December - Not c. Ask the BT Community. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. ). . 31-08-2021 1:10 PM. BT have already switched off my broadband. Had 4 people from Sky say the same response: "wow this is really unusual". Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Set up or manage your direct debit. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. Received my router but am not to plug in until text message. We know you need your broadband and landline to stay connected. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. . . During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Options. I don’t have internet still. 5m ethernet cable we’ll send out with your box. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. This is just a customer to customer help forum, everyone here, including myself, are just customers. Only on EE. Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. Broadband speeds There are simple ways you can boost performance and get the best from your broadband. . Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. My broadband and phone was supposed to activate 4th April. Registered: 21-04-2017. Track my order >. Improve your internet connection, whether it’s slow or you can’t connect. Here's how to sign in on your BT TV device (e. So if I ordered it that day, the soonest I could get connected was on 12th Sept. My phone line activated as expected, but not the broadband. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. 76 - 02/12/2020. I live in Hawksworth just in the outskirts of horsforth. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. com & Community; Broadband. . When I look under my products TNT appears on my main account but there is no 'activate' option. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 0. 0800 328 1116. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). More options. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. So I signed up to BT infinity, as BT have all the lines. 5cm in size. 3. There may also be a £9. Once completed you could have requested a new phone number. Every time I am told to. ACTIVATION. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. This is a small network termination point. . Skip Navigation. Currently looking for alter. I got confirmation from both BT and Sky that my phone line and broadband woul. Get help and track your orders. 18+ See T&Cs*. If our engineer's carrying out the install, they'll prove the. 50 cheaper per month. She has been with BT for landline for years (well over 30 years). Find out call charges and balance. Blue Light. More about. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Attempt to phone BT to report that the line is still not active. £100 BT Reward Card 171123. My engineer visit and activation date was scheduled for 26/7/23. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. £5. ACTIVATION. 5cm in size. The Openreach database is primarily attatched to a phone number, that is their USO. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. If this isn't the case the first thing to try is restarting your hub. Check BT availability. With BT Service Status you can check your BT Broadband, Landline or TV is working. Once completed you could have requested a new phone number. Fibre broadband & phone. Chat is available between 7am and 10:45pm, 7 days a week. Find a hotspot and learn how to connect your devices. BT Fibre broadband / No internet on activation day. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. I. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. . So placed the order on 22nd June. The best way to ha. YouView from BT; BT Sport on TV, Online player or App;. 95 setup cost depending on the package. this Black Friday. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. Broadband / BT Fibre broadband / Activation Delay; Options. I am currently in the process of switching from BT to Sky. Changed my broadband over from Sky to BT, sky worked fine. My activation date was yesterday. . Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Power light is orange. They have no clue about my order until I called them on 15/06. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. . Today is 12th of September We are still without Internet. 3. 900 Mbps Upload + Download. It’s your call. 99/month when bundled with Fibre 1 superfast broadband thereafter. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. If you need any further help please let us know. My activation date was the by midnight on the 21st but never happened. BT TV is only available to broadband. Since then there has been a series of problems including routing errors, cable work. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Call backs ar. Then it was pushed to the 20th. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. He gives me a router to take home and I cancel with BT. Every time I am told to. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. An activation fee of £20 is required, alongside a postage cost of £9. When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. Vodafone is terrible at communicating updates to the customer. If that fails, feel free to email me at tv. When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. 99. although I was given a date of 4th May as my new activation date, I am still. Order. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. My original order was cancelled for no reason. Subscribe to this Topic's RSS Feed;. We ordered the BT infinity 1 package. Activation delay. 24 month contract. So, reading other posts, I am not alone with my recent activation issues. YouView from BT; BT Sport on TV, Online player or App;. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Checkout now. They have no clue about my order until I called them on 15/06. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. The phone line service was fully working and the PON light was solid green and Phone 1 was green. This shows that there's a problem somewhere. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. Sign in to discovery+ on a BT TV device. One email in the morning to confirm that im being connected. 1. Hi all, I have a new build property. A further five days will be needed to connect your broadband. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. How much does it cost to install a new BT phone line or reconnect an old one? Find out all you need to know about BT connection fees for a new phone line installation, or to reconnect your service. 3. Home phone including Digital Voice; BT Mobile; Email. I did this on 30th of November and was given an activation date of. You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. We moved from Sky to BT after they failed to activate our broadband. £39 per month. Check the black cable with the grey connectors on the end is. And, as a housewarming gift, we'll give you a month of free. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. BT. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. Some providers also offer a longer cooling-off period. Reading the posts above, it sounds like many others have had the same problem as me. . If your existing broadband or landline service stops working, you simply need to report the problem to your provider. . It goes up to 25x faster than our standard fibre. In certain situations, the start of your broadband service may not occur. TalkTalk. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. BT. It may not have been connected through at the exchange. BT Sport app. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. Why am I having problems adding BT Virus Protect to. Hello I had my FTTP ONT and Battery Back unit installed on Friday 13th. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Activation has not worked. by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. That was the 14/03. We moved from Sky to BT after they failed to. Until today I paid for Sky ADSL2+ broadband for her. Change the playing field, expect problems. If there are no lights, check the power cable is in firmly, and connected to the mains. , that beats the 1mb we currently get. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. My engineer visit and activation date was scheduled for 26/7/23. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. 24 month contract. Activation date. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. I called bt again and was promised it would be on by midnight on the 22nd. I moved into a property mid May, and ordered phone and broadband with Zen. Once your broadband is up and running, just go to My BT and log in with your My BT details. BT broadband moving house over the phone. Watch over 70 Freeview channels as well as. Nothing happened. . Signed up 2 weeks ago and activation was today. Home phone including Digital Voice; BT Mobile; Email. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Never had issues before (with Plusnet or BT before that). So, reading other posts, I am not alone with my recent activation issues. £30 an appointment – If you can get QuickStart but choose not to. Welcome to Hybrid Connect. Email. Then select ‘ Add Game Pass Ultimate’ to get set up. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. It wouldn't allow it suggesting the SIM wasn't valid. Please try after 15 minutes. Select your model and use our easy-to-follow guide to get all the answers you need. Check for known service issues in. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. . Our broadband keeps dropping out, losing connection. Browse . The engineer came and there was no issues raised however the activation did not occur. “Your Sky Q Mini box has not. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. With BT Service Status you can check your BT Broadband, Landline or TV is working. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. Email;The legal stuff. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. Solved: Any advice/help on how to proceed would be welcome. Your options. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. Then after that, pushed to the 27th. The only BT Employees are the forum moderators. Still no help; Options. Option 2. Or there might be a problem with your broadband. We'll provide you with one Wi-Fi disc to extend your wi-fi connection. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. Sky told BT the number had been reallocated - migration denied. I don’t have internet still. My engineer visit and activation date was scheduled for 26/7/23. You may need to use the. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Annual price changes and terms apply. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Public BT Wi-fi hotspots Find a. Long story short. Once completed, a member of the team will be happy to look into this for you. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page.